BUYER FAQ’s

How do I pay for a QuaderShopping purchase?

QuaderShopping offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that, QuaderShopping’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Cash on Delivery to make your purchase. QuaderShopping also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
Are there any hidden charges, when I make a purchase on QuaderShopping?

There are NO hidden charges when you make a purchase on QuaderShopping. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy.

What is Cash on Delivery?

If you are not comfortable making an online payment on QuaderShopping, you can option for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for Cash on Delivery (COD) payment is ₹20,000. It is strictly a cash-only payment method. Only Indian Rupees accepted.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product’s availability with the Seller
  • The destination to which you want the order shipped to and location of the Seller.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location. Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not / cannot ship to my area, why?

Please enter your pin-code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location. If you haven’t provided your pin-code until the checkout stage, the pin-code in your shipping address will be used to check for serviceability. Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards:

We accept payments made using Visa, Master Card and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.

Debit cards:

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Quader Shopping?

Your online transaction on Quader Shopping is secure with the highest levels of transaction security currently available on the Internet. Quader Shopping uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Quader Shopping are processed through secure and trusted payment gateways, managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Quader Shopping take to prevent card fraud?

Quader Shopping realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder or not. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “MasterCard Secure Code” services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D secure password for my credit/debit card?

You can register for the 3D secure password for your credit/debit card by visiting your bank’s website.

What is ‘My Account’? How do I update my information?

 It is easy to update your Quader Shopping account and view your orders any time through ‘My Account’.
‘My Account’ allows you complete control over your transactions on Quader Shopping, Manage/edit your personal data like address, phone numbers, email ids, Change your password, Track the status of your orders.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (e.g. 0D0332563398), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is ‘Out of Stock’?

Unfortunately, products listed as ‘Out of Stock’ are not available for sale.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the ‘My Account’ section
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

When and how can I cancel an order?

You can cancel your order before it reaches the “Order Shipped” state. To cancel, please Contact Us with the order number.

I need to return an item, how do I arrange for a pick – up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever, possible logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through E-kart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

What do the different tags like “IN STOCK”, “AVAILABLE” mean?

‘In Stock’
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pin-code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Pre-order’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 3 to 7 business days. The Pre-order duration varies from item to item. Once known, release time and date is mentioned. (E.g. 5th May, August 3rd week)

‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timeline mentioned by the Seller.

‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of print’ 

This product is not available because it is no longer being published and has been permanently discontinued.

Does Quader Shopping deliver internationally?

As of now, Quader Shopping doesn’t deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.